My Origin Story

Because I didn't just spawn out of nowhere.

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About Me
Experience
Education

A little story built on intention, structure, and a bit of soul.

Hi, I’m Edelyn Alquiza.

I began my career in the BPO world supporting clients, bringing order to busy days, and making sure everything ran smoothly behind the scenes.

Over time, I realized I wanted something more meaningful. I didn’t just want to follow the structure, I wanted to build it. I didn’t want to complete tasks, I wanted to contribute with purpose.

That’s how this journey started.

Now, I support SaaS founders and remote teams with intention, structure, and a little bit of soul by bringing clarity to their schedules, calm to their operations, and care to every detail.

This website? It’s not just a portfolio. It’s my soft launch, a space that reflects how I work: thoughtful, clean, and easy to trust.

Convergys

Sales Associate

January 2018 - September 2018

🧠 What I Did:


  • Cold called 100+ leads a day without warm-up, straight hustle
  • Pitched services in under 30 seconds to hook interest fast
  • Booked high-quality discovery calls for sales closers
  • Managed leads inside CRM with precision tagging & follow-ups
  • Showed up daily with resilience, energy, and a results-first mindset


💬 Comment:


““Give me a phone and a list and I’ll bring the calendar bookings.”


🔓 Skills I Unlocked:


  • Fast rapport-building with cold prospects
  • Master-level objection handling under pressure
  • Buyer-readiness detection from voice tone & phrasing
  • Consistent appointment-setting discipline
  • CRM mastery: status updates, reminders, and conversion tracking

iQor

Technical Support Tier II | Senior Rep

January 2018 - June 2024

🧠 What I Did:


  • Took on escalated tech issues from prepaid customers (aka the stormiest callers)
  • Diagnosed device, SIM, and network problems for Android & iOS users under 60 seconds
  • Coached tenured agents on call handling, system bugs, and outage chaos
  • Supported real-time fixes on billing problems, porting fails, and service blackouts
  • Balanced empathy with strict AHT and QA but still hit the target


💬 Comment:


“You think your startup CRM is tough? I survived prepaid telco at 2AM… for more than five years."


🔓 Skills I Unlocked:


  • Technical troubleshooting at SME level
  • Call de-escalation with high-stress clients
  • Fast documentation that meets compliance standards
  • Translating tech jargon into human-speak
  • Peer coaching & floor support under pressure

Infosys BPM

Senior Process Executive

June 2024 - June 2025

🧠 What I Did:


  • Supported U.S.-based commercial & personal banking clients via phone and secure platforms
  • Handled payments, charge disputes, account escalations, and balance reconciliation
  • Flagged fraud, security threats, and policy violations across multiple accounts
  • Delivered compliance-safe documentation while navigating FDIC protocols
  • Promoted to SME to guide newly graduated agents through live systems and processes


💬 Comment:


“Whether it was a $10 overdraft tantrum or a $100K wire panic, I kept calm and resolved it.”


🔓 Skills I Unlocked:


  • High-stakes issue resolution for both B2B and B2C banking
  • Real-time fraud detection & risk flagging
  • System juggling under security protocols
  • Live mentoring, screen-sharing, and walkthrough coaching
  • Top-tier attention to detail with sensitive financial data

Education

NONESCOST

BS in Information Technology

1 Year Completed


Learned foundational tech skills, digital tools, and systems thinking that I now use in client projects before deciding to get real-world experience early.

NONESCOST

Associate in Hotel & Restaurant Management

2 Years Completed


Developed a love for people management, customer service, and operational workflows before shifting to full-time work in the BPO industry.